商务英语视听说

范云霞 柯佳音 官文娟 陈淑霞

目录

  • 1 Unit 1  Trade Fairs
    • 1.1 Learning Objectives
    • 1.2 Before the Trade Fair
    • 1.3 During & After the Trade Fair
    • 1.4 Practical Training
  • 2 Unit 2 Product Presentation and Company Profile
    • 2.1 Learning Objectives
    • 2.2 Product Presentation
    • 2.3 Company Profile
    • 2.4 Practical Training
  • 3 Unit 3 Corporate Hospitality
    • 3.1 Learning Objectives
    • 3.2 Business Reception
    • 3.3 Entertainment
    • 3.4 Practical Training
  • 4 Unit 4 A FactoryTour
    • 4.1 Learning Objectives
    • 4.2 A Tour  Visit to the Factory
    • 4.3 Factory Audit
    • 4.4 Practical Training
    • 4.5 Quiz
  • 5 Unit 5 Inquiry，Offer & Order
    • 5.1 Learning Objectives
    • 5.2 Inquiry & Offer
    • 5.3 Placing an Order
    • 5.4 Practical Training
    • 5.5 Quiz
  • 6 Unit 6 Price Negotiation
    • 6.1 Learning Objectives
    • 6.2 Overview on Price Negotiation
    • 6.3 Negotiating Tactics
    • 6.4 Practical Training
    • 6.5 Quiz
  • 7 Unit 7 Packing & Labeling
    • 7.1 Learning Objectives
    • 7.2 Overview on Packing and Labeling
    • 7.3 Packing Method and Marks
    • 7.4 Practical Training
    • 7.5 Quiz
  • 8 Unit 8 Shipment & Delivery
    • 8.1 Learning Objectives
    • 8.2 Shipment
    • 8.3 Preparation and Delivery of Goods
    • 8.4 Practical Training
    • 8.5 Quiz
  • 9 Unit 9 Customer Service &  Satisfaction
    • 9.1 Learning Objectives
    • 9.2 How to Make Complaints
    • 9.3 How to Handle Complaints
    • 9.4 Practical Training
    • 9.5 Quiz
  • 10 Unit 10 Company Culture
    • 10.1 Learning Objectives
    • 10.2 Definition of Company Culture
    • 10.3 How to Describe Company Culture
    • 10.4 Practical Training
    • 10.5 Quiz
How to Make Complaints
  • 1 Micro-lecture
  • 2 Language Focus
  • 3 Listening Pr...

Making Complaints

Lead-in



Micro-lecture