Listening Practice
Activity 1: Making Our Customers Satisfied
New Words and Expressions
Rachel Stevens, head of Customer Relations of a large department store, is discussing some customer issues with Henry Lewis, a staff member. Listen to the dialogue and decide whether the following statements are true (T) or false (F). Correct the false statements.
ACTIVITY 2: Secrets of Successful Customer Service
New Words and Expressions
You are going to hear an interview with the manager of the customer service department of an American corporation. Listen to the dialogue and decide whether the following statements are true (T) or false (F). Correct the false statements.
以上听力材料选自《商务英语视听说教程2》，上海外语教育出版社。仅供教学使用。
