
● Useful Language from the Video Episode
dial | vt. 拨(电话) |
business conference | 商务会议 |
in all | 总共 |
spell | vt. 拼写 |
wake-up call | = morning call 催醒电话 |
Gotcha! | = (I have) got you! |
deposit | n. 押金 |
in cash | 以现金支付 |
Visa card | 威士信用卡 |
magnetic card | 磁卡 |

● Watch the video before you check off six items from the list below that are related to scenes in it. Afterwards, complete the statements that follow with the help of the words you have chosen.
a uniform ( √ ) | a receptionist ( √ ) |
room service ( ) | a magnetic card ( √ ) |
a key ( ) | a mobile phone ( √ ) |
dressed up ( √ ) | tip ( ) |
a luggage bag ( ) | a badge (徽章) ( √ ) |
1) The girl in a uniform is a receptionist.
2) The receptionist is wearing a badge.
3) Michael is making a reservation on his mobile phone.
4) Today Michael is dressed up, and he looks well put together.
5) Michael will open the door of his room with a magnetic card.

A. Watch the video and then decide whether each of the following statements is true (T ) or false (F ).
1) Michael books a room in the Golden Bridge Hotel to attend a business conference. (T)
2) The business conference will start on October 10th and last for four days. (F)
3) Michael checks in at the hotel as soon as he arrives that morning. (F)
4) The Golden Bridge Hotel is located near the beach, and Michael’s room has a view of the sea. (F)
5) Michael has a small problem with the deposit because he hasn’t carried enough cash with him. (F)
B. Now watch the video again and then complete the following conversation.
At the office:
Linda: Reservations, Golden Bridge Hotel. May I help you?
Michael: Oh, yes. This is Michael Ferguson. I’d like to make a reservation, please.
Linda: Okay. When are you coming?
Michael: I’ll arrive at your hotel for a business conference on October 10th and leave on the 14th.
Linda: Four days in all?
Michael: Exactly. And I need a room with a single bed.
Linda: Sure. That will be no problem. Would you spell your last name, please?
Michael: Ferguson — F-E-R-G-U-S-O-N. My phone number is 021-5486-6932.
Linda: I got it. Thank you for calling.
Michael: Sure.
At the reception desk:
Mary: Good afternoon. Can I help you?
Michael: Yes. Do you have a reservation for Ferguson?
Mary: Just a moment, please. I’ll check. Oh, yes, is that Mr. Michael Ferguson?
Michael: That’s right. Can I have a room with a view of the lake?
Mary: Yes, you can. Any other special requests?
Michael: Oh, yes. I’d like a wake-up call, please.
Mary: And what time will that be?
Michael: Seven o’clock in the morning.
Mary: Gotcha! We ask a deposit of 600.00 yuan, Mr. Ferguson.
Michael: In cash? Do you accept a Visa card for the deposit?
Mary: Sure, that’ll do.
Michael: Good. Is breakfast included?
Mary: Yes, it is. Breakfast is served from 7:00 to 8:00 a.m. The restaurant is upstairs, on the second flood. This is the magnetic card to your room 1026. Have a nice stay.
Michael: I will. Thanks.
C. After watching the video a third time, complete the following third-person account of the conversation.
Michael is planning to attend a business conference at the Golden Bridge Hotel. He calls the hotel to make a reservation and to book a room with a single bed. Michael plans to arrive at the hotel on the afternoon of October 10th and to stay there for four days. When checking in, Michael asks for a room with a view of the lake, and also specially requests a morning wake-up call. As a deposit, Michael pays 600.00 yuan by credit card. The deposit also covers breakfast for him. The receptionist prepares a magnetic card for Michael to open the door of his Room 1026, and wishes him a nice stay there.

1) Watch the video again, with a female student doing Linda’s voice.

2) Watch the video once more, with a male student doing Michael’s voice.

3) Watch the video another time, with a female student doing Mary’s voice.

4) Watch the video one last time, with a male student and two female students doing all the voices for the whole conversation.
