Tourism sales

陈恒妮

目录

  • 1 第一单元SITTTSL003_Provide advice on international destinations
    • 1.1 Tourism sales 课程介绍
    • 1.2 第一单元介绍
    • 1.3 澳大利亚介绍
    • 1.4 补充澳大利亚介绍
    • 1.5 新西兰介绍
    • 1.6 亚洲介绍
    • 1.7 亚洲介绍
    • 1.8 东北亚介绍
    • 1.9 东南亚介绍
    • 1.10 西亚与南欧
    • 1.11 南欧--西班牙
    • 1.12 西欧-中欧
    • 1.13 北欧
    • 1.14 东欧
    • 1.15 非洲１
    • 1.16 非洲２
    • 1.17 北美洲--加拿大
    • 1.18 北美洲--美国
    • 1.19 北美洲－墨西哥
    • 1.20 南美洲--巴西
    • 1.21 南美洲--阿根廷
  • 2 第二SITTTSL002_Access and interpret product information
    • 2.1 单元介绍
    • 2.2 Topic 1 – ACCESS PRODUCT INFORMATION
    • 2.3 1.1 Identify the sales or operational need for product information
    • 2.4 1.2 Identify and access sources of product information
    • 2.5 1.3 Use a range of methods to obtain information on products.
    • 2.6 1.4 Select sources according to commercial agreements and specific needs
    • 2.7 1.5 Source specific product information to meet the sales or operational need.
    • 2.8 Self-evaluation questions Topic 1
    • 2.9 Topic 2 INTERPRET PRODUCT INFORMATION
    • 2.10 2.1 Read and interpret general and specific details about the product and use information to meet the sales or operational need.
    • 2.11 2.2Read and interpret general and specific details about the product and use information to meet the sales or operational need.
    • 2.12 2.2Read and interpret general and specific details about the product and use information to meet the sales or operational need.
    • 2.13 2.3 Identify and assess any customer, sales or operational risks that relate to the product
    • 2.14 Topic 3 – UPDATE KNOWLEDGE OF PRODUCTS
    • 2.15 3.1Continuously obtain information to update knowledge of product    features
    • 2.16 3.2 Source and access information on current and emerging customer technologies
    • 2.17 3.3 Share new or updated information with colleagues
    • 2.18 Summing Up
    • 2.19 考核1
    • 2.20 考核2
    • 2.21 考核3
    • 2.22 Presentation 1
  • 3 第三单元SITTTSL006_Prepare quotations
    • 3.1 INTRODUCTION
    • 3.2 Topic 1 - Background information
    • 3.3 Glossary of terms used in this module
    • 3.4 Topic 1 - Background information
    • 3.5 Resource
    • 3.6 Assessment 1
    • 3.7 Assessment 2
第一单元介绍
  • 1
  • 2
  • 3


第一单元介绍

世界旅游目的地介绍导入



Assessment Requirements for SITTTSL003 Provide advice on international destinations

Modification History

Not applicable.

 

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

·       provide tailored information to meet the requests of at least three different customers each requiring information on at least five different features of different international tourism destinations 

·       obtain above information by accessing at least three different information sources from the following list:

·       computerised reservations systems (CRS)

·       global distribution systems (GDS)

·       international government tourism authority information systems

·       internet or intranet

·       organisation-designed information systems

·       principal or supplier information

·       destination and product libraries

·       social media websites

·       ensure information provided is current, relevant and accurate

·       complete above activities within commercial time constraints and deadlines determined by the customer or organisation.

 

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

·       formal and informal research methods:

·       accessing and reading promotional information: 

·       travel guide books

·       product brochures 

·       product updates

·       accessing the internet or intranet

·       attending professional development activities: 

·       conferences

·       familiarisations

·       product launches

·       promotional seminars

·       trade shows 

·       workshops

·       contact with other organisations: 

·       suppliers

·       principals 

·       tourist information offices

·       formal study

·       informal discussions with colleagues and customers

·       liaising with trade and general media

·       personal on-site observation or exploration

·       reading or listening to trade and general references

·       watching television, videos or films

·       sources of information on regions and destinations and general types of product offered

·       sources of information on current health and safety issues for the above destinations:

·       travel warning advice issued for Australian travellers by the federal government

·       health advisory notices and vaccination information issued by local and international bodies

·       sources of information on regulatory issues for the above destinations:

·       passport and visa requirements

·       restrictions for visiting that destination

·       specific industry sector and organisation:

·       appropriate breadth of international destination knowledge which must include coverage of all seven continents, and the major regions and destinations therein

·       features of international destinations:

·       areas of environmental, social or cultural significance or sensitivity

·       banking and currency information

·       facilities for customers with special needs

·       local customs

·       local economy

·       local facilities

·       major cities, towns and tourist areas and precincts

·       major gateways for and transport networks within the region and destination

·       major man-made tourist attractions

·       special features of the host community

·       special regional features

·       each of the destinations of interest to the customers specified in the performance evidence:

·       key information on geographical features of the destination:

·       destination location

·       climate and seasonal factors of the destination and its region

·       major geographical features of the destination and its region

·       key information on cultural and related features of the destination: 

·       major cities, towns and tourist areas and precincts

·       areas of environmental, social or cultural significance or sensitivity

·       major man-made tourist attractions

·       major gateways for and transport networks within the destination and its region

·       basic aspects of the history and culture of the host community, cultural mix and language spoken

·       key information on socioeconomic features of the destination: 

·       current state of the economy

·       basis for the economy 

·       currency used

·       formats and inclusions used to present information to customers, and styles that cater for those with special needs

·       different methods for storing destination information:

·       computerised databases

·       files and notes for specific styles of customer group, touring routes or locations, and particular destinations.

 

Assessment Conditions

Skills must be demonstrated in an operation where destination information is provided to customers. This can be:

·       an industry workplace

·       a simulated industry environment set up for the purposes of assessment.

 

Assessment must ensure access to:

·       computers, printers and information programs currently used by the tourism, hospitality and event industries to store destination information

·       current destination and general product information found in sales kits, brochures, product manuals, destination marketing organisation information kits, electronic information sources and information databases

·       internet and email

·       telephone 

·       generic computer software and applications:

·       computer operating systems

·       databases

·       customers with whom the individual can interact; these can be:

·       customers in an industry workplace who are assisted by the individual during the assessment process; or

·       individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

 

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

·       have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.

 

Links

Companion Volume Implementation Guide: - http://www.serviceskills.com.au/resources