UNIT CODE: SITTTSL003

UNIT NAME: PROVIDE ADVICE ON INTERNA TIONAL DESTINATIONS

SECTION:  TOURISM AND EVENTS

CAMPUS: NORTHERN BEACHES

HEAD TEACHER:  LYNN VAN DER WAGEN

CONTACT NO:  02 99415350

PERFORMANCE CRITERIA 

Performance Criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement 

ASSESSMENT PART 1

ASSESSMENT PART 2

Element 1:  Develop knowledge of international destinations.

1.1

Identify and access information sources that provide current and accurate information on international destinations.

ü

1.2

Identify and obtain information on functional or operational features of the international destination that meet different customer needs.

ü

1.3

Obtain key information on social, cultural and geographical features and current health and safety features of the international destination.

ü

1.4

Record and store destination information for future use

ü

PERFORMANCE CRITERIA 

Performance Criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement 

ASSESSMENT PART 1

ASSESSMENT PART 2

Element 2:  Update knowledge of international destinations 

2.1

Use formal and informal research to update destination knowledge.

ü

ü

2.2

Seek feedback from colleagues and customers on their experience with international destinations.

ü

2.3

Share updated information with colleagues.

ü

Element 3:  Provide information and advice on specific international destinations.

3.1

Identify the specific information and advice needs of the customer.

ü

3.2

Promptly provide current and accurate destination information and advice.

ü

3.3

Provide an appropriate scope and depth of information to meet customer needs 

ü

3.4

Present information and advice in a clear format and style.

ü

3.5

Refer customers to current sources of health, safety and regulatory information.

ü

PERFORMANCE EVIDENCE

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and: 

ASSESSMENT PART 1

ASSESSMENT PART 2

· provide tailored information to meet the requests of at least three different customers each requiring information on at least five different features of different international tourism destinations 

ü

· obtain above information by accessing at least three different information sources from the following list: 

· computerised reservations systems (CRS)

· global distribution systems (GDS)

· international government tourism authority information systems

· internet or intranet

· organisation-designed information systems

· principal or supplier information

· destination and product libraries

· social media websites

ü

· ensure information provided is current, relevant and accurate

· complete above activities within commercial time constraints and deadlines determined by the customer or organisation.

ü