SITTTSL002 Access and interpret product information

INTRODUCTION

 

Welcome to the resource SITTTSL202 Access and interpret product information.  This resource describes the importance of being able to access product information on tourism, hospitality or events products to fulfil any sales or operational need.  It explains the need for the ability to identify product information and to interpret specific details of the products.

Tourism Personnel selling travel insurance to a retail travel client must meet the requirements of the Financial Services Reform Act (2001).  Sales personnel must complete a course delivered by the insurance provider in order to interpret provisions of the insurance policy.

Required skills 

 

· Communication skills to discuss products with colleagues and to question suppliers about product details

· learning skills to continuously update knowledge of products

· literacy skills to:

v read and interpret complex product information, including terms and conditions of their sale

v research, sort and interpret product information

v write notes and basic summaries of information

· numeracy skills to interpret product costs and their application to different customers and seasons

· teamwork skills to share product information with colleagues

· technology skills to:

v use a computer and keyboard

v use online information systems to search for information

Required Knowledge

 

· for the specific industry sector and organisation:

v sources of product information and specific product types

v major categories of tourism, hospitality or event products and services

v features and benefits of a diverse range of tourism, hospitality or event products

· where travel insurance is a product:

v primary components of the Financial Services Reform Act (2001) including  organisational responsibility for supplying product disclosure statements and providing accurate information on the provisions of the insurance policy

· industry terminology and common abbreviations for major product categories

v oral and written use of the 24hour clock.

 

To prove competency in this unit evidence of the following is essential:

 

· obtain current, relevant and accurate information on tourism, hospitality or event products by accessing a range of information sources and using different research methods

· interpret information on diverse products to meet different sales, operational and customer needs

· interpret industry terminology and common abbreviations for major product categories

complete activities within commercial time constraints and deadlines determined by the customer or the organisation.

Suggested learning resources

 

O’Shannessy V Minnett D and Hyde G (2008), The Road to Tourism, Pearson Education: Frenchs Forest, Sydney

Perlitz L (2002), Customer Service in the Tourism Industry, Prentice Hall, Sydney

Van Der Wagen, M (2010), Events and Tourism Essentials, Pearson Education: Frenchs Forest, Sydney.