2.2Read and interpret general and specific details about the product and use information to meet the sales or operational need.
Industry abbreviations
PAX: Passenger
EX Departure point
ADV Advise
CTC Contact (e.g. phone # )
PLS Please
ASAP As soon as possible
W/O Without
PNR Passenger Name Record
INCL Include
RELOC Record Locator (File)
EXCL Exclude
TKS Thanks
ACK Acknowledge
A/C Air Conditioning
P/U Pick Up (hire car)
D/O Drop Off
CDW Collision Damage Waiver
APT Airport
ABF American Breakfast (full hot breakfast)
CBF Continental Breakfast (cold breakfast)
BKG Booking
AUD Australian dollar
CRS Computer Reservation System
DEP Depart
ARR Arrive
CUR currency
DOX Documents
AGT Agency
AD or ADLT Adult
CH or CHD Child
INF Infant
B/N Booking Number
HK Holding Confirmed
RQ On Request
PN Pending Need
CFM Confirm
DLX Deluxe
STD Standard
SUP Superior
CHQ Cheque
NO SHOW` Failed to check-in.
SKED Schedule
BAL Balance
RCT Receipt
TKT Ticket
TTL Ticket Time Limit
MAX Maximum stay
MIN Minimum stay
INV Invoice
CONF confirmation Letter
WL Waitlist
KL Confirmed from the waitlist
CC Credit Card
BB Bed and Breakfast
BLD Breakfast, Lunch and Dinner
DBL Double Room
SGL Single room (sole occupancy)
TWN Twin
TPL Triple
X BED Extra Bed
FAM Family room
BBML Baby meal
SPML Special Meal
VGML Vegetarian meal
WCHR Wheelchair
NPNA Nervous Passenger Needs Assistance
MAAS Meet and Assist.
UMNR Unaccompanied Minor
BLND Blind
Airline and airport/city codes
All airlines worldwide have been designated a two letter code by IATA (International Air Transport Association). These two letters form the first two digits of the flight number.
Examples may include:
QF Qantas
DJ Virgin Australia
CX Cathy Pacific
SQ Singapore Airlines
Once combined with the flight number (such as 232), we have the full flight number e.g. SQ232.
IATA also designates airport three letter codes. These airport codes are used worldwide by airlines and as a Travel Agent you will be required to know these codes to make bookings.
Examples may include:-
SYD Sydney
YQY Sydney Canada (all Canadian cities start with a Y)
LHR London Heathrow
LGW London Gatwick
BNE Brisbane
FCO Rome Fiumicino
The 24 hour clock
The 24 hour clock, also referred to as military time (only in the US) or continental time, is a convention of time keeping where the time of day is reported in one continuous cycle of twenty-four hours. It is used widely in the Tourism industry, particularly for flights.
Under the 24-hour clock system, the calendar day begins at the stroke of midnight, 00:00 (the same as 12:00 A.M.), and ends at 23:59:59 (11:59:59 P.M.).
Days of week / months
Abbreviations are also commonly in Tourism for the days of the week and months of the year.
For example: Mon, Tue, Wed or Jan, Feb, Mar
Phonetic alphabet (NATO version)
Also used widely in the Tourism industry, particularly by airlines to avoid misunderstandings when quoting booking codes.
Letter | phonetic letter |
A | Alpha |
B | Bravo |
C | Charlie |
D | Delta |
E | Echo |
F | Foxtrot |
G | Golf |
H | Hotel |
I | India |
J | Juliet |
K | Kilo |
L | Lima |
M | Mike |
N | November |
O | Oscar |
P | Papa |
Q | Quebec |
R | Romeo |
S | Sierra |
T | Tango |
U | Uniform |
V | Victor |
W | Whiskey |
X | X-ray |
Y | Yankee |
Z | Zulu |
AIRLINE CLASSES
The airline industry used letters as codes for the various classes available on flights, such as but not limited to:-
Y – Economy F or P – First Class J or B – Business Class
Many other codes apply for special fare types.
