Tourism sales

陈恒妮

目录

  • 1 第一单元SITTTSL003_Provide advice on international destinations
    • 1.1 Tourism sales 课程介绍
    • 1.2 第一单元介绍
    • 1.3 澳大利亚介绍
    • 1.4 补充澳大利亚介绍
    • 1.5 新西兰介绍
    • 1.6 亚洲介绍
    • 1.7 亚洲介绍
    • 1.8 东北亚介绍
    • 1.9 东南亚介绍
    • 1.10 西亚与南欧
    • 1.11 南欧--西班牙
    • 1.12 西欧-中欧
    • 1.13 北欧
    • 1.14 东欧
    • 1.15 非洲１
    • 1.16 非洲２
    • 1.17 北美洲--加拿大
    • 1.18 北美洲--美国
    • 1.19 北美洲－墨西哥
    • 1.20 南美洲--巴西
    • 1.21 南美洲--阿根廷
  • 2 第二SITTTSL002_Access and interpret product information
    • 2.1 单元介绍
    • 2.2 Topic 1 – ACCESS PRODUCT INFORMATION
    • 2.3 1.1 Identify the sales or operational need for product information
    • 2.4 1.2 Identify and access sources of product information
    • 2.5 1.3 Use a range of methods to obtain information on products.
    • 2.6 1.4 Select sources according to commercial agreements and specific needs
    • 2.7 1.5 Source specific product information to meet the sales or operational need.
    • 2.8 Self-evaluation questions Topic 1
    • 2.9 Topic 2 INTERPRET PRODUCT INFORMATION
    • 2.10 2.1 Read and interpret general and specific details about the product and use information to meet the sales or operational need.
    • 2.11 2.2Read and interpret general and specific details about the product and use information to meet the sales or operational need.
    • 2.12 2.2Read and interpret general and specific details about the product and use information to meet the sales or operational need.
    • 2.13 2.3 Identify and assess any customer, sales or operational risks that relate to the product
    • 2.14 Topic 3 – UPDATE KNOWLEDGE OF PRODUCTS
    • 2.15 3.1Continuously obtain information to update knowledge of product    features
    • 2.16 3.2 Source and access information on current and emerging customer technologies
    • 2.17 3.3 Share new or updated information with colleagues
    • 2.18 Summing Up
    • 2.19 考核1
    • 2.20 考核2
    • 2.21 考核3
    • 2.22 Presentation 1
  • 3 第三单元SITTTSL006_Prepare quotations
    • 3.1 INTRODUCTION
    • 3.2 Topic 1 - Background information
    • 3.3 Glossary of terms used in this module
    • 3.4 Topic 1 - Background information
    • 3.5 Resource
    • 3.6 Assessment 1
    • 3.7 Assessment 2
2.3 Identify and assess any customer, sales or operational risks that relate to the product

2.3 Identify and assess any customer, sales or operational risks that relate to the product

 

Part of the role of the Tourism professional dealing with customers, is to ensure that you identify any customer, sales or operational risks that relate to products and pass this information on to clients when necessary.

These risks may relate to:-

Health and safety

Although you may have some information on this, it is always preferable to refer your clients to Government websites such as Smartraveller.com.au.  This website provides a wealth of information on destinations around the world, in terms of very current advice on health issues, safety concerns for travellers, entry and exit regulations, local travel advice, laws, where to get help and other important information.

Safety risks

Always recommend travel insurance, particularly for those that are planning to be involved in sports that have a known safety risk such as skiing, scuba diving, helicopter rides etc.

Currency fluctuations

Fluctuations in currency can impact a traveller on a number of levels.  Many tour operators do not guarantee prices until full payment has been made and often reserve the right to apply currency increases.

Major currency fluctuations can also increase or decrease the funds your clients plan to take with them to spend whilst away.  

Strength of certain currencies, such as a strong Australian dollar, can impact on worldwide travel patterns, encouraging Australians to travel overseas and decreasing inbound tourism.

Limits to participation

Some products have limits on participation due to their particular design or suitability/unsuitability for certain aged travellers.   Examples of this would be an adventure travel product where the itinerary takes them trekking in the Himalayas, something that may not be suitable for the elderly or someone with impaired mobility;  and many “boutique” style hotels and resorts do not accept children.  Products such as Contiki are designed for the young or young at heart and would not be suitable for travellers in their later years.  

Other products may suggest that particular licenses are required, such as Scuba or hiring a motorbike

  

Cancellation or non-operation of tours

Often when coach tours do not reach minimum passenger requirements, they will be cancelled.  It is wise to recommend products to clients that provide   “guaranteed departure” conditions.

Seasonal availability of products

As part of your built knowledge base you will have an understanding of the best times to visit regions of the world, which seasons are busier, or in which seasons products do not operate.