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1 An Overview of Business Writing
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1.1 Visual materials for the Chapter
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1.2 Functions of Business Writing
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1.3 Criteria and Techniques for Effective Business Writing
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1.4 Approaches to Organizing Business Writing
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2 Structure and Styles of Business Letters
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3 Sales-related Inquiries and Replies
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4 Order Letters and Confirmation Letters
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5 Letters of Shipment
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6 letters of Payment and Settlement of Accounts
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7 Routine Claims and Adjustments
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8 Persuasive Claims and Refusals
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9 Sales Letters
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10 Invitation and Thank-you Letters
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11 Letters of Apology and Congratuation
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12 Notices and Announcements
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13 Memos and Minutes
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14 Resume
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15 Letters of Application
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16 Letters of Recommendation
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17 Proposals
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18 Reports
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19 Questionnaires
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19.1 Introduction
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19.2 Sample Analysis
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20 Business Agreements