商务英语写作

张静

目录

  • 1 An Overview of Business Writing
    • 1.1 Visual materials for the Chapter
    • 1.2 Functions of Business Writing
    • 1.3 Criteria and Techniques for Effective Business Writing
    • 1.4 Approaches to Organizing Business Writing
  • 2 Structure and Styles of Business Letters
    • 2.1 Structure of Business Letters
    • 2.2 Styles of Business Letters
  • 3 Sales-related Inquiries and Replies
    • 3.1 Introduction
    • 3.2 Sample Analysis
    • 3.3 Useful Patterns and Sentences
  • 4 Order Letters and Confirmation Letters
    • 4.1 Introduction
    • 4.2 sample Analysis
    • 4.3 Useful Sentences and Patterns
  • 5 Letters of Shipment
    • 5.1 Introduction
    • 5.2 Sample Analysis
    • 5.3 Useful Sentences and Patterns
  • 6 letters of Payment and Settlement of Accounts
    • 6.1 Introduction
    • 6.2 Sample Analysis
    • 6.3 Useful Sentences and Patterns
  • 7 Routine Claims and Adjustments
    • 7.1 Introduction
    • 7.2 Sample Analysis
    • 7.3 Useful Patterns and Sentences
  • 8 Persuasive Claims and Refusals
    • 8.1 Introduction
    • 8.2 Sample Analysis
    • 8.3 Useful Patterns and Sentences
  • 9 Sales Letters
    • 9.1 Introduction
    • 9.2 Sample Analysis
    • 9.3 Useful Patterns and Sentences
  • 10 Invitation and Thank-you Letters
    • 10.1 Introduction
    • 10.2 Sample
    • 10.3 Useful Patterns and Sentences
  • 11 Letters of Apology and Congratuation
    • 11.1 Introduction
    • 11.2 Sample Analysis
    • 11.3 Useful Patterns and Sentences
  • 12 Notices and Announcements
    • 12.1 Introduction
    • 12.2 Sample Analysis
    • 12.3 Useful Patterns and Sentences
  • 13 Memos and Minutes
    • 13.1 Memos
      • 13.1.1 Introduction
      • 13.1.2 Sample Analysis
      • 13.1.3 Useful Patterns and Sentences
    • 13.2 minutes
      • 13.2.1 Introduction
      • 13.2.2 Sample Analysis
    • 13.3 Useful Patterns and Sentences
  • 14 Resume
    • 14.1 Introductioon
    • 14.2 Sample Analysis
    • 14.3 Useful Patterns and Sentences
    • 14.4 More reference: Steps in Resume Writng
  • 15 Letters of Application
    • 15.1 Introduction
    • 15.2 Sample Analysis
    • 15.3 Useful Patterns and Sentences
  • 16 Letters of Recommendation
    • 16.1 Introduction
    • 16.2 Sample Analysis
    • 16.3 Useful Patterns and Sentences
  • 17 Proposals
    • 17.1 Introduction
    • 17.2 Sample Analysis
    • 17.3 Useful Patterns and Sentences
  • 18 Reports
    • 18.1 Introduction
    • 18.2 Sample
    • 18.3 Useful Patterns and Sentences
  • 19 Questionnaires
    • 19.1 Introduction
    • 19.2 Sample Analysis
  • 20 Business Agreements
    • 20.1 Introduction
    • 20.2 sample  Analysis
    • 20.3 Useful Patterns and Sentences
Useful Patterns and Sentences


Useful Patterns and Sentences

Letters of apology

1.be sorry....

We are sorry we cannot send you immediately the catalog and price list you        asked for.

十分抱歉，我们不能及时寄送您要的目录和价格表。e 

ccept my apology for....

Please accept my apology for any inconvenience this matter has caused you.

造成诸多不便，在此致歉。

3.I owe you an apology for...

I owe you an apology for discrepancies between the shipping contract and the actual shipment.

我就装运合同与实际装运不符一事向您道歉。


gret t.I regret that your letter of May 9 was misplaced. I feel very embarrassed            about this oversight...

您5月9日的来信因疏忽而误寄到别处，对此我深感惭愧。

5.I off my sincere apologies for...

I offer my sincere apologies for the delay. Should you have any further              problems, please do not hesitate to contract me immediately.

对此次延误，谨表歉意。如果有任何其他问题，请立刻与我联系。

6.I apologize for...

I apologize for our error and delay in answering your complaint.

对于我们的失误以及未能及时恢复您的投诉，我深表歉意。

7.Please forgive me for....

Please forgive me for a stupid choice of words.

请原谅我的用词不当。

8.Here is my deepest apology for...

Here is my deepest apology for the inconvenience caused by the lapse in            communication.

沟通中的差错给您增添了麻烦，对此我深感抱歉。


Letters of Congratulation

1.Congratulations on...

Congratulations on your promotion!

祝贺您升职！

2.I am delighted to hear...

I am delighted to hear that you captured the NO.1 position in sales in the            market.

欣悉您的销售额在市场销售额中名列第一。

3.Let me offer you my warmest congratulations on...

Let me offer you my warmest congratulations on the happy occasion.

值此大喜之际，请接受我最热烈的祝贺。

4ould like to offer my congratulations on...

I would like to offer my congratulations on your being elected chairman.

祝贺您当选主席。

5.Wish.../ May...

Wish you every success in the future.

祝您成功，万事顺利。


May you go from strength to strength in the future.

祝您日后飞黄腾达。

6.Plea accept our warmest congratulations on...

Please accept our warmest congratulations on the opening of your new             branch.

贵公司的新店开张，谨致贺意。




More Useful Expressions


1.In order not to have any misunderstanding between us, please accept my apology for the manner in which our security officer spoke to you this morning.

为了避免我们之间有什么误会，我为今早我们安全官员对你说话的态度道歉。


2.When you call at our office again, you can expect efficiency and courtesy, which have been our goals for the past 12 years.

当你再来到我们办公室时，你可以期待我们的效率和礼貌，这是我们12年以来一直坚持的目标。


3.It came as no surprise to us in view of your exceptional abilities.

鉴于你卓越的能力，我们对这个结果丝毫不感到意外。


4.I owe you an apology for discrepancies between the sales contract and the actual shipment.

我为销售合同和实际装运间的差异向你道歉。


5.We had higher sales and fewer customer complaints than last year, and no reported accidents.

与去年相比，我们的销售额提高了，客户投诉减少了并且没有报告事故。


6.I’d like to add my voice to the chorus of congratulations from all sides.

在这四方的祝贺中，我也送上我的祝贺。


7.Should there be any way in which we can be of assistance, please let us know.

如果有任何用的着我们的地方，请让我们知道。